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The Network Center is proud to offer a complete line of business services that will save you time, money, and frustration. We provide the follow services for your communications needs:

Upgrade Your Communications Service

Are you ready to upgrade your communications solution? The Network Centers hosted IP solution brings a big business phone system to you at a lower Total Cost of Ownership than what you”re currently paying, and is easy to manage. Using the breakthrough technology of Voice over Internet Protocol (VoIP) over The Network Centers state-of-the-art network, you can efficiently use one connection for all your communications needs. Don”t have the resources or the desire to purchase, set up and maintain your own telephone systems? The Network Center is the communications solution for your business. Whether you”re a small “mom ”n” pop” shop, a growing small/medium business, or a large company with many locations, we have the right solution to fit for your company”s needs. Our standard Hosted IP PBX service delivers you a powerful, full-featured, business-class phone system without the cost and hassle of having an on-site PBX. Standard calling features include Shared Line Appearance, Multiple Appearance Directory Numbers (MADNs), Call Pick-up Groups, Music on Hold, and Short Code Dialing.

THC provides additional capabilities such as Unified Communications, Auto Attendant, Remote Worker support, Automated Call Distribution (ACD), and more.

Get the features you really need

Hosted IP PBX service delivers you the power of a PBX over your company”s existing T1 line or broadband Internet connection. All you need at your business locations are the business phones that operate over your business LAN (and we provide those!). Bundle our Hosted IP PBX service with any High Speed Internet service and save money on our fully managed service.

Home or remote workers can easily connect into the main office system over their home broadband connection and enjoy all of the same features just as if they were sitting at a desk in the office.

Standard Hosted PBX services include:
  • Web portal for do-it-yourself changes and feature activation and management
  • Caller ID, including name and number
  • Voicemail
  • Call forwarding
  • Call transfer
  • speed dialing
  • Find Me Follow Me
  • SimRing (up to 5 phone numbers, including cell phones)
  • Call hold, including Music on Hold
  • Attendant Console

Focus on your business — not your phone system
  • No premises-based equipment to install, maintain, or occupy space
  • Administrators and users easily manage and control all communications features from any web browser
An End-to-End Secure and Reliable Solution
  • The Network Center delivers a High Quality, Reliable solution over its managed network
  • The Network centers network will automatically handle calls and messages during power outages. In case of disaster, employees can forward calls to home or mobile phones
Leverage Technology
  • Flexible infrastructure can grow as you grow
  • Existing phone systems can easily integrate into Hosted IP PBX – providing better support for home workers and satellite offices
  • Make TNCs’ Hosted IP solutioin the last phone system you will ever buy. Feature upgrades are done in the network – seamless for you
Easy Management and Administration
  • Perform Moves, Adds, and Changes (MACs) at the click of a mouse
  • Tailor calling features to individuals or groups. Control call forwarding, SimRing, and call rejection through our web portal
Professional features, Ease-of-Use
IP PBX Feature Benefit to you
Business Class Handsets Easy to use, integrated directory, simple adds/moves/changes
Business group dialing and short codes Quick-dial colleagues, including in other offices and external numbers
Call Pickup Groups Easily take calls for colleagues in your work group
Account Codes Manage costs on a Project or Department basis
Shared Line Appearance Lines appear on multiple phones with associated key
Great for small teams without a live receptionist
Call hold with music or messages Efficient use of idle time when callers hold
Custom announcements to promote your business
Attendant Console Receptionist can see who is on the phone and easily transfer
Web portal Delegated administration to easily control phone settings
Turnkey installation, training, and support A complete business class phone system support by our knowledgeable support staff
Unified Communications Increase employee productivity by routing office and mobile phone voice mails to one mailbox View and save voicemails online through a web browser
Auto Attendant with dial-by-name directory Ensures effective call handling and projects a professional image
Adjust based on time-of-day, or enable during closed hours only
Multi-Line Hunt Groups (MLHG) Maximize customer service / support teams” productivity
Remote worker support Telecommuters become part of the main office system, improving communications and employee benefits
Company Wide Features
  • Web-based Administration
  • Auto Attendant
  • Automated Call Distribution (ACD)
  • Shared Line Appearance
  • Outgoing Call Blocking
  • Mandatory Account Codes
  • Selective Call Rejection
  • Anonymous Call Rejection
  • Screening List Editing
  • Toll Restriction
  • Find Me Follow Me
  • Business Group Dialing Plan
  • Special Intercept Announcements
  • Multiple Appearance Directory Number (MADN)
  • Multi-Line Hunt Groups
  • Music on Hold
  • Click to call (with Desktop Assistant)
  • Remote Worker support
Individual Station Features
  • Station-to-station intercom dialing
  • Do not disturb
  • Message waiting lamp
  • Attendant console (line state monitoring)
  • Call park / retrieve
  • Directed call pick-up
  • Short codes (group and personal)
  • Account codes (mandatory and optional)
  • Internal/external caller ID presentation
  • Distinctive ringing for internal/external calls
  • Call forwarding (unconditional, busy, selective, fixed)
  • Call rejection (anonymous or selective)
  • Automatic recall (AR) and callback (AC)
  • Call waiting (with or without caller ID)
  • Caller ID / calling name (delivery and blocking)
  • SimRing
  • SIP Call Forking
  • Find Me Follow Me (configurable via web portal)
We deliver the features your business needs in today’s competitive business environment!
Integrated, flexible voice and data communications with The Network Center’s SIP Business Trunking

SIP Business Trunking from The Network Center allows you to use one intelligent connection for all your voice and data communications needs. SIP Business Trunking is available as digital trunks or ISDN-PRI lines and is compatible with your existing phone system or can provide connections to select SIP PBX phone equipment.
Using the breakthrough technology of Voice over Internet Protocol (VoIP) over The Network Centers state-of-the-art network, IP Business Trunking delivers a high quality, integrated voice and internet solution.

Using a single connection for all your communications needs, The Network Center’s SIP Business Trunking can reduce the amount you spend each month on separate or statically allocated connections and provide you piece of mind with a simple, monthly operating expense.

Integrate your voice and data and save!
Dynamic Bandwidth Allocation and More!!!

With IP Business Trunking, voice and data are carried over a single circuit with part used for data and the other for voice. Because data capacity needs continuously fluctuate, IP Business Trunking from The Network Center dynamically allocates bandwidth on the circuit to adjust for heavy data demands. When your voice traffic is low, the connection allots most of the bandwidth to data traffic. As soon as a call is placed, voice traffic gets priority, and the circuit will dynamically allocate more bandwidth to voice to ensure call quality. In addition, IP Business Trunking offers a host of useful business features:

  • Audio Conferencing Services – Manage and host conference calls on demand
  • Auto Attendant – Ensures effective call handling and projects a professional image
  • DIDs – Direct Inward Dial Extensions for your staff
  • SIP Trunking – Session Internet Protocol (SIP) trunks for connection to IP PBXs
  • Easy Migration to Hosted IP PBX – When you’re ready to get a new phone system, you’ll have a simple migration path to The Network Center’s Hosted IP PBX Service

Accession Communicator for Desktop and Mobile

Take your Office Anywhere!

Your working life moves constantly from desk to laptop to mobile smart phone to iPad. Now you can use all the features of your phone services from almost any device whether at your desk, at home or on the move.

Your phone service can be used to make or receive calls from your desk phone, your PC or Mac and your mobile devices. Look up your contacts, make and receive voice or video calls or chat with colleagues, no matter which device you are using or where you are.

With Accession Communicator you can seamlessly move from device to device, or from cellular to Wi-Fi,
even in the middle of a call.

Now you can work from anywhere, with all the features you value so much when you’re in office, and all connected to your office phone number.

Save Time, Do More

These are just a few of the things you can do with Accession Communicator on your mobile phone, tablet
or desktop PC when it is paired with your desk phone service:

  • Call from anywhere. Make and receive calls on your mobile as though you were at your desk. With single number convenience, the person you call will see your desk phone number. Now you can choose who sees your mobile number.
  • Receive calls on any device. When someone calls your primary number, the call will appear on one or more of the devices that you’ve set up. This can include your desk phone, your mobile phone, your PC or Mac and tablet devices. You answer the call on whichever device is most convenient for you.
  • Seamlessly transfer calls. Start a call on Wi-Fi, switch it to cellular if you move out of Wi-Fi coverage. Move a call to you fixed line when you arrive at the office. Take a call with you by switching if from your desk phone to your mobile, or even to your tablet. Save your mobile minutes for when you’re actually mobile.
  • Call Manager. The call manager helps you with all these features. It also makes it easy to mute calls, transfer calls, make three-way calls, place calls on hold, record calls (where local laws permit) and adjust the microphone or headset volume.
  • Upgrade your calls to video if the person you’re calling has a compatible service, you can choose to uplift the call to a video call.
Choose how People Reach You

Set up your call forwarding choices and “Do Not Disturb” options in the Call Manager. Choose to send all your incoming calls to another number or straight to voice mail. Specify special handling for calls from VIPs. Single number convenience means that your callers need only one number, but you choose where and when to be reached. And the choices you make on one device can apply to all your connected devices. You’ll have more control over your working time to maximize your productivity.

Powerful Features, Easy to Use

One number reaches you anywhere and you can manage your calls and contacts from anywhere too.

  • Integrate your contacts. See and access all your contacts – including the corporate directory – in any device. Search, call and edit any of your contacts effortlessly and keep them synchronized. Accession Communicator presents you with a consolidated list of contacts from several sources.
  • Visual Voicemail. Easily check your voice, video and fax messages. Your voice messages can even be translated into text so you can read them without dialing in to retrieve them. Listen, delete or respond at the touch of a button. And now there’s only one message center to check. Save time, respond faster.
  • Conference calls. It’s simple to set up and manage audio conferences from your desktop.
  • Chat. You can use Accession Communicator to send instant messages to other people in your corporate directory who are using the same service, no matter what device they are using.
  • Softphone for your PC. Add a headset to your desktop or laptop then make and receive audio and video calls from your PC just like you would on your desk phone – the person you’re calling sees your usual desk phone number, as though you were calling from your desk.
Ready for Business

Accession Communicator is integrated with your hosted suite of business services. You can use the same valuable services that you see from your office extension such as 4-digit dialing, auto attendant and automated call distribution. Isn’t it nice to have an integrated communications suite that’s ready for business?

Easy Set Up

It’s easy to download and install the app on your smartphone, tablet, PC or Mac.

Accession Communicator for Mobile works on these mobile devices:

Accession Communicator is Built on Metaswitch, a leading global provider of telecommunications technology

  • Android phones and tablets with ARM chips running 2.3.3 (Gingerbread) or later version
  • iPhone 3GS, 4, 4S running iOS5 or later.
  • iPad running iOS5 or later.
Reliable, Secure Service

Accession Communicator is fully integrated into our advanced IP voice services network with reliable performance and great support. Your sensitive information is safeguarded with our industry standard security and privacy measures. When team members can work from anywhere, Accession Communicator becomes an important part of your business continuity strategy too.

Re-Imagine Your Communications

Accession Communicator saves you time and helps you work and communicate more effectively – wherever you are. It’s time to get ahead with Accession Communicator!

Flexible, reliable automated call handling with The Network Center’s Auto Attendant

Auto Attendant service from The Network Center offers powerful capabilities for meeting the needs of your customers, improving the productivity of your employees, and controlling costs.

Engineered to simulate a live operator, Auto Attendant directs incoming callers to the appropriate department or employee. Ensure your customers’ calls will be handled effectively 24 hours a day, 7 days a week.

Take Control of your inbound calls with a host of features, easily managed through your phone or online.

The Network Center offers easy purchase options – order by itself or bundled with our Hosted IP PBX or Unified Communications packages.

Auto Attendant is compatible with your existing phone technology, so no additional equipment is needed.

Get a Free Quote

  • Hierachy of Integrated Voice Response (IVR) Menus – Allow callers to select from a list of options that directs their call to the most appropriate person or department
  • Flexible Announcement Presentation – Create different announcements and menus on demand – for outside business hours or during holidays
  • Dial-By-Name Capability – Enable callers to identify and dial organizations or individuals directly by simply entering the first few letters of their names
  • Easy Set-Up and Administration – Configure and Monitor your Auto Attendant through the Web or telephone
Meetings on the fly with The Network Center’s Audio Conferencing

The Network Center’s On-demand Conferencing is an easy to use service to enhance your business productivity.

Fast, efficient on-demand conferencing from The Network Center offers a low cost complete solution capable of hosting up to 500 attendees with no reservations required and no time limits imposed. Simply dial the number of your virtual conference and enter your identification code. It’s that simple!

Take Charge of Your Conferences with Easy-to-Use Features
Once in your virtual conference room, use easy-to-follow audio prompts and a host of features to take complete control of your conference. Use our Moderator Web Interface for even greater functionality and control of features including:

Create Your Own Virtual
Conference Room 24/7

  • Recording a Conference – your conversations for future review and transcription. Simply initiate system recording through your phone prompt or web interface. At the end of the conference call, your recording will be available in .WAV format for download through your moderator web interface. Easily archive or distribute the audio file via email.
  • Muting – Mute all participants for an important announcement or mute selectively as the topic requires. You can also enable individual participants to mute themselves in the event of line static or background noise.
  • Dial In or Dial Out – Schedule a meeting where participants dial in at a specific time or add participants on-the-fly by simply dialing out during the conference.
  • Lock and Roll Call Conference Participants – For enhanced security and no interruptions, you may take a
    roll call of all conference participants and then lock your conference room once all participants are present.
Electronic Faxing – More convenience, Lower cost

You can now integrate your inbound faxes with your e-mail. With The Network Centers E-faxing Solution you can have your inbound faxes go directly into to your e-mail. You no longer have to print out every fax.

Save time and money with The Network Center’s E-Faxing Solution
With The Network Center’s E-fax solution you can direct faxes to individual e-mail boxes or set up distribution lists for multiple recipients. You no longer have to be in front of a fax machine to receive important faxes.

The Benefits of E-Faxing will help your bottom line
  • Save Time – Receive important faxes even if you are not in the office
  • Save Money – You no longer have to print out every Fax or junk faxes. Save money on Ink and paper.
  • Multiple lines – Have multiple fax numbers for departments or projects without having to install analog lines or additional fax machines
  • File Faxes – Save the soft copy of the faxes in customer or project folders on the network without having to re-scan and enter them.
  • Ease of use – Add and remove recipients with the click of a mouse. You are in control of the fax destination through the easy to use web portal.

Home/Office Telephone

With The Network Center’s VoIP (Voice over Internet Protocol) you can now make and receive calls through your existing high speed Internet connection. You no longer need two separate connections for your voice and internet. With The Network Center you can keep your current phone number!

High Definition Telephone

The Network Center’s Hosted IP brings you a feature rich, easy to use phone line at a fraction of the cost of most phone service providers. Using the technology of Voice Over Internet Protocol (VoIP) with The Network Center’s state-of- the-art network, you can efficiently use one connection for all your home office communications needs. All you need is an Internet connection and The Network Center can deliver you phone service with more function and features than you can get from anywhere else.

Access Your Phone Service from Anywhere

Through our easy-to-use web portal, you have complete control over how your phone system is set up and used. Easily make changes to your phones features with the click of a mouse. Enable/disable phone settings such as call forwarding, short dial codes, sequential and simultaneous ringing, and much more. You can also check your messages from any web browser. You no longer have to be home to check your messages or receive your calls!


  • Do Not Disturb
  • Programmable speed dials
  • Caller ID
  • Distinctive Ring
  • Call forwarding (unconditional, busy, selective, fixed)
  • Call rejection (anonymous or selective)
  • Call rejection (anonymous or selective)
  • Call waiting (with or without caller ID)
  • Call waiting (with or without caller ID)
  • Caller ID / calling name (delivery and blocking)
  • SimRing
  • Find Me Follow Me (configurable via web portal)
  • Unified messaging (receive your voicemail in your e-mail as well)
  • And many more!
Hosted Email

Your Domain, Your own e-mail address. Give your small business the power and prestige of big business at a fraction of the cost. With hosted exchange e-mail you can access your own business e-mail from any computer on the web as well as your mobile device. You can now synchronize your work, home and mobile devices with the same e-mail address.

Through our partners at Exchange My Mail, we can supply our customers with a premium hosted e-mail solution at a fraction of the cost of purchasing and maintaining an e-mail exchange server.

Universal Access

Anytime anywhere access to all your e-mail folders, files, contacts and calendar via Microsoft outlook or outlook web access (web based).

Email Hosting Is All They Do

Exchange My Mail’s main focus is Hosted Microsoft Exchange email and related wireless services. They are not a web hosting company! All Their technical staff, support staff, and sales staff are dedicated to Microsoft Exchange hosting.

NO Set-up Fees and Contracts

Exchange My Mail has no set-up fees for mailboxes, and we have no minimum number of mailboxes. We believe in our service and support so much that we do not require a contract of any kind from our customers. We want you to be completely satisfied at all times!

More Included Features

Exchange My Mail includes features the competition charges additional for. All users get enterprise level spam & virus protection from Postini, personalized set-up, and an administrative control panel to manage your account. In addition all plans above 5 users receive a free Microsoft SharePoint site.

Control Panel for Complete Account Management

Exchange My mails web based control panel, “Parallels System Automation, Enterprise Edition”, by Parallels makes managing your account simple. Administrators can easily create, modify and delete mailboxes, wireless services, distribution lists and public folders. Easily set mailbox passwords, change mailbox size limits and add external contacts.

Monthly plans start at $9.99!

Reliability & Availability

Exchange My Mail hosts thousands of mailboxes on their network while maintaining a 99.99% level of service. Their Tier 3 data center houses their network that is comprised of 64-bit Dell servers clustered for redundancy that connect to their EMC storage area network has no single point of failure and is disk clustered (RAID 10) for redundancy as well. They monitor their network 24 X 7 with a state-of-the-art monitoring systems.

24-7 U.S. In-house Customer Support

Our support staff is available to you 7 days a week for immediate live telephone support. All of their support is handled in-house from their office in New York by highly trained staff. They support not only Microsoft Exchange email but Windows SharePoint, Blackberry, ActiveSync, and Good Mobile Messaging

Server Back up

Exchange My Mails Datacenter engineers have a comprehensive disaster recovery plan including nightly backups to EMC Fiber Channel SAN Servers. (Storage attached Network Servers). If your computer crashes, freezes, breaks, or is stolen, your e-mail data is backed up in a data center for you.

Music on Hold

With Music On Hold from The Network Center, you can play music or you can choose recorded messages that can advertise your company when your callers are on hold.

Music is Better

Most callers will hang up within a minute if there is only silence on the line. With The Network Centers Music On Hold, you can indicate that the line hasn’t died with a default on hold beeping tone. Better yet, you can upload an audio .mp3 or .wav file.

Advertise yourself

Through the telephone or online, you can self administer your music or announcements played to held, parked, or queued calls in business groups. You can also upload authorized recordings or record your own custom announcements.

Control your messages quickly and easily

Through the telephone or online, you can self administer your music or announcements played to held, parked, or queued calls in business groups. You can also upload authorized recordings or record your own custom announcements.

Enhance your image and customer experience now with Music On Hold